I hate it when I can’t follow up with CMS users immediately. It really bothers me. Unfortunately, my desk time is limited, and/or I may not have an immediate answer. Also, the campus CMS now supports more than 100 websites and 250+ CMS users, so we’re staying pretty busy.
After a bit of internal discussion and user feedback, we’re moving to a centralized email help desk. Our awesome development team will provide most of the CMS support from now on. Multiple people have access to this account, so it should provide you with a faster response. If you need CMS support or have a trouble ticket, please email email@example.com. We’ll respond as soon as we can. If you have a CMS emergency, give us a call at (405) 325-0058.
Stay tuned for additional CMS support improvements….